11 Active Listening Exercises for Work & Life

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Have you ever tried to explain something important, only to be interrupted halfway through? It’s frustrating. And chances are, your message didn’t fully land. Most people think they’re good listeners, but in reality, they’re just waiting for their turn to speak. They jump in too quickly, miss key details, and walk away with only part … Read more

11 SMART Goals Examples for Better Communication

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When we talk to someone, it’s easy to prepare ourselves to respond immediately tr other person’s words way before they have completed their statement. We listen, but only to respond and hardly listen to understand. That’s why it’s important to develop the habit of active listening. Active listening means giving the speaker undivided attention and … Read more

7 Strategies to Positively Deal with Constructive Criticism

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Nobody enjoys being criticized.  Even when it’s meant to be what people call, “constructive criticism”, being told you need to improve upon something can sting… especially when you didn’t see it coming.  Whether it’s school-related, in the workplace or your personal life… preparing yourself for how to handle criticism well is crucial when it comes … Read more

11 SMART Goals Examples for Customer Service Representatives

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If you are running a business, small or large, you are dependent upon customers. Without these important individuals, you would have to close shop and find another source of income. That is why it is so important to keep these customers happy. You can go with the attitude that you will always be able to … Read more

11 Ways to Improve Your Interpersonal Communication Skills

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​How important are interpersonal communication skills today? Quick answer: very important. The world needs more people who are attuned with others. Furthermore, people with good communication skills tend to achieve success in all areas of their lives. For example, many employers base their decision to hire someone on his or her ability to focus on … Read more

12 Critical Business Communication Skills to Build

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Are you looking to improve your workplace skills? First of all, I commend you. Professional development benefits you greatly. It strengthens your confidence and job performance. Also, it can lead to career advancement or salary increases. Above all, it makes you better at your job, which leads to greater personal satisfaction. So if you’re searching … Read more

115 Fun Conversation Starters for Kids to Get Them Talking

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Do you always have a decent conversation with your child, or do you receive that one-word answer or that nasty grunt as a response? This can be utterly frustrating, especially for a parent who is looking to engage and connect with their kids. However, it all boils down to the type of conversation starters you use to … Read more

10 Key Elements of the Communication Process

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Opportunities to improve communication exist, from learning to be a better listener to being assertive in your communication. But understanding the key elements of communication is sure to help you improve communication skills. Plus, you’ll be able to see a greater impact on your relationships, than simply brushing up on those skills alone. What happens … Read more

11 Steps to Keep a Conversation Going w/ Someone You Just Met

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Have you ever met someone with the gift of gab?  They know how to say all the right things and have a charisma about them, as if they’ve never met a stranger. Furthermore, they appear to know how to keep a conversation going and avoid awkward silences. Not everyone is built that way naturally, but we … Read more